
BIFACT your technology solution partner
BI FACT LLC (BIFACT) is a SBA certified Women-Owned Small Business (WOSB) and Economically Disadvantaged Women-Owned Small Business (EDWOSB) with a proven track record in delivering high-quality information technology solutions and services. We are leaders in innovative web-based and cloud-based software solutions, specializing in custom application development on the ServiceNow platform. We are a ServiceNow build partner and Snowflake partner. With 13 years of extensive experience in project management, software development, IT support, service desk support, helpdesk support, technical writing, and training for federal agencies like the US Army, U.S. Census Bureau, and the FDA, we bring a wealth of expertise to every project and agile service delivery excellence.
BIFACT creates custom cloud and on-premise solutions on ServiceNow, SharePoint, and QuickBase, including government procurement process automation and procurement solutions. We provide comprehensive IT support, including desktop, network printer, mobile device, and A/V support, ensuring rapid response times and high user satisfaction. Our helpdesk services include Tier-1, Tier-2, and Tier-3 support, managing high volumes of tickets with timely resolution following ITSM processes and ITIL best practices. We utilize advanced ticketing systems to monitor and resolve issues seamlessly. We offer tailored training management services, equipping end-users with necessary skills. Additionally, we provide administrative support, including technical writing, benefits management, and payroll support.
Our vision at BIFACT is to empower government agencies with cutting-edge technology solutions that transform data into actionable insights, driving informed decision-making and operational efficiency. We strive to be a leader in the public sector, fostering continuous improvement, compliance, and user education to create secure and efficient environments. By collaborating closely with our clients and embracing Agile methodologies, we aim to deliver high-quality functionalities that meet evolving needs while upholding our commitment to excellence and customer satisfaction. Through innovation and strategic partnerships, we envision a future where our clients can confidently navigate their missions with enhanced capabilities and insights.